Terms and conditions

Introduction
Shop. Planetmountain.com - Mountain Network S.r.l., Via Decorati al Valor Civile 57/A - 35142 Padova Telefono 049-8808423

CONTACTS

Address for product returns:
Shop. Planetmountain.com - Mountain Network S.r.l., Via Decorati al Valor Civile 57/A - 35142 Padova Telephone +39 049 8808423

Contacts
You can contact our Customer Service Department by phone at: +39 049 8808423
All services are available from Monday to Friday from 09:30 to 12:30 and from 15:00 to 18:00

Payment

The following payments are accepted: bank transfer, credit card, PayPal.
For more information about payment methods click here.

Billing

To request an INVOICE send an email to Mountain Network Srl, including the PDF copy of the sales receipt, all company details the invoice should be billed to including the VAT number.

Shipping and costs

All products are delivered throughout Italy. Your order will be delivered to the address indicated when purchasing the product.
For more information about shipping and delivery click here

Returns Policy - money back guarantee

We accept returns under our 10 Day Money back Guarantee policy. This right to return products may be exercised without penalty and excludes delivery costs. The product must be returned within the indicated time period to the address indicated in paragraph 2 (Contact Data). Before you return the product please contact us to inform us of the return, and then include a copy of the sales receipt and refund details. Returns will only be accepted for products which are considered complete (packaging, accessories, instructions...) are not damaged and returned in their original, undamaged packaging. The refund will be made either by bank transfer or by crediting the credit card used at the time of payment.

  For more information about our Returns Policy click here

Guarantees and After Sales Service

All products on our site offer:
- The legal guarantee of conformity
- The legal guarantee concerning hidden defects
- The manufacturer warranty (coverage and duration may vary depending on product and brand name of the manufacturer).
The costs of returns are charged to the customer. The product must be returned (via post or courier service) to the address indicated in paragraph 2 (Contact Data). Please inform us about the product's problem prior to returning it to us. Please include a copy of the sales receipt and a brief explanation of the problem.

Privacy

The client has may access, modify or delete all personal data at any given moment, as set forth by European and Italian legislation. Customers may request all personal data in our possession, change or cancel it at any time.

For more privacy information click here

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Shipment costs

Zone Costs
European Union €14,90
Non-EU Countries Email for quote
Express Courier GLS - 48/72/96h

Manufacturers